![]() The hospitality industry in Malaysia contributes to the country's gross domestic product consistently: it was the third largest in foreign revenue earnings with 86.1bn in 2019 ( The Star, 2019 Trading Economics, 2020). Despite the importance of employee engagement, only 15% of employees are engaged worldwide ( Harter and Rubenstein, 2020), including 19% in Southeast Asia countries such as Malaysia ( Gallup, 2017). Highly engaged employees often result in reduced turnover intention, better customer service delivery, improved financial performance, decreased job stress and increased psychological well-being ( Harter et al., 2020 Memon et al., 2020). The full terms of this licence may be seen at Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Published in European Journal of Management and Business Economics. Copyright © 2021, Md Karim Rabiul, Ahmad Edwin Mohamed, Ataul Karim Patwary, Tan Fee Yean and Siti Zaitun Osman License
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